Subscriptions

  • The Pro Plan

    Xtensio’s Pro plan is a team subscription option. You can add as many team members and guests as you need. The plan is priced per user. There is both a monthly and a yearly Pro subscription option. Users added to the team will be billed at a prorated amount depending on your billing start date. YEARLY: $15/month/user […]

  • The Business Plan

    The Business Plan is a private and branded team account with access to more customization and productivity features. You can add as many team members and guests as you need (for teams larger than 15, get in touch to learn about our enterprise packages). There is both a monthly and a yearly Business subscription option. Users added […]

  • Cancel paid subscription

    Paid premium subscription can be canceled at any time. You can cancel the recurring subscription and downgrade your account to the Free plan. To cancel a paid subscription: Open the “billing” tab under your profile menu at the top right of any page in the app. On the billing pop-up, the cancellation option is at […]

  • Do you offer refunds or credits?

    All payments are nonrefundable. There are no credits or refunds offered for cancellations, but your account will be credited for changes in subscription options (upgrade, downgrade and team member additions or removals). You will receive statement credit for a prorated amount for removing team members and/or switching between paid plans based on the remaining time […]

  • Can I change my plan?

    Yes. You can upgrade, downgrade, switch between monthly or yearly options, or downgrade back to a free plan at any time. To make changes to your plan: Go to your profile menu with your initials in it on the top right corner of your dashboard and select Billing. On the billing pop-up, click “Change plan” […]

  • When will my payments be processed?

    Subscription payments are process on the same day every billing period (monthly or yearly). Xtensio is a subscription-based service. Your payment will be processed on the same date every period (monthly or yearly). You can check the billing tab under your profile menu to see when your subscription renews.

  • What payment methods are accepted?

    We accept all major credit cards for premium purchases. Xtensio accepts all major credit cards. We do not currently accept PayPal.

  • Is my payment secure?

    Yes, all payment data is encrypted and secure. Yes. All payment data is encrypted and secure. All charges are shown in $USD.

  • Create invoice with company tax info

    Customize your receipt settings to get a detailed invoice with your organization’s tax info, address, etc. You can access your past account activity and invoices via your billing settings. Select the ‘billing’ link under your profile menu. Choose the ‘activity and invoices’ tab at the top of the pop-up. Click ‘receipt settings’ at the bottom […]

  • Update payment details

    Update your credit card details under your ‘billing’ settings to change the payment method on your subscription plan. The team owner can update the card on file for your premium subscription via billing settings. Select the ‘billing’ tab under the profile menu (the icon with your initials in it at the top right of any […]

FAQs

No. Credits can be purchased as a one-time purchase. Your account will remain on the free plan and your credits will never expire from your account.

Find Xtensio’s terms of service and our privacy policy on our website.
We offer bulk licensing discounts for qualifying non-profits and NGOs.

We offer 50% off the Business plan for non-profits and NGOs. Fill out our nonprofit application to get started.

On all Xtensio plans, you can invite as many people as you’d like to collaborate on any of your folios. You can learn more about collaboration here and team user roles here.

We do! We offer licensing options for classrooms, departments, and institutions. See our Education page for more info and fill out our EDU application.

Revision history backs up your work as you’re editing and allows you to revert to old versions of your folios.
Xtensio automatically saves your work as you complete a folio. You can view or revert to previously saved versions of your folio. Learn more.

We do not currently have trials. Schedule a demo to learn more.

Xtensio for Business is live! You can schedule a 30-minute demo with us to learn more about how the plan can benefit your team.

Yes. All Xtensio plans include 128 bit SSL encryption and backups to ensure your data is secure. You can make shared folio links private on premium plans. Here’s more on the range of sharing options on Xtensio, from completely private to public.

No. You can try all of our free templates with any of your plans. The limitations are only on your active folios.
Xtensio branding appears on all shared versions of your folios on the Free plan.

For Free accounts, Xtensio’s logo appears on exports, as well as publicly shared links to your work (footer, canvases, preview mode, presentation mode…) On Paid accounts, the Xtensio logo is removed from your folios.

A folio is an active project on your dashboard. When you save a template, this becomes an active folio.

A folio is your personal copy made from a template. It’s a live page you can edit, collaborate on and share. Here’s more on Making a Folio.

Yes, the free plan is really free. You will never be asked to provide credit card information for Xtensio’s free account.
If you’d like to stay on the free plan and create more than two folios, you can always delete/archive a folio to make room for a new one.