Cancel your paid subscription

You can cancel at any time. You keep your paid features until the end of the period you’ve already paid for, then your team moves to the Free plan. Nothing is deleted.

Cancel

1. Open the menu under your initials at the top right and choose Billing.
2. On the Current Plan tab, choose Cancel Plan and follow the steps.

Or park your plan instead

If you’re taking a break but want your shared work to stay online, choose Park Plan. Parking costs $10 every 3 months. While your plan is parked, your shared links keep working, but your dashboard and the editor are locked until you come back.

Refunds

If you change your mind within 48 hours of a payment, email help@xtensio.com and we’ll refund it.

If cancelling gives you an error

Email help@xtensio.com and tell us which account you were trying to cancel. We’ll cancel it for you and confirm by email.

Still being charged?

The charge may belong to a different Xtensio account, for example one you signed up for with another email. Email help@xtensio.com with the last 4 digits of the card and the date and amount of the charge, and we’ll find it.

Related: Change your plan · Delete your account