Plans & billing

Free vs Xtensio PlusXtensio has two plans. Free is free for as long as you want it. Xtensio Plus puts your brand on everything you…→ Add or remove people on Xtensio PlusXtensio Plus is priced per person: $12 a month each, or $10 a month each billed yearly. A Plus team can have…→ Can I change or cancel my plan at any time?Yes. You can upgrade, switch between monthly and yearly, or cancel at any time from Billing in the menu under your initials.…→ Cancel your paid subscriptionYou can cancel at any time. You keep your paid features until the end of the period you’ve already paid for, then…→ Change your planYou can upgrade, switch between monthly and yearly billing, or move back to Free at any time. Open the menu under your…→ Downgrading, and if you’re on an older planWhat happens when you go back to Free Nothing is deleted. Your deliverables stay in your account and your Brand Kit is…→ Invoices, receipts and company tax detailsEvery payment is listed in your billing history, and you can add your company’s details so they appear on your receipts. See…→ Is my payment secure?Yes. Payments are processed by Stripe, and your card details are encrypted. Xtensio never stores your full card number: the billing panel…→ I’m being charged but can’t find the account, or cancelling didn’t workMost of the time this happens because the charge belongs to a different Xtensio account from the one you’re looking at. Common…→ Project PassProject Pass removes Xtensio branding for one project, without a subscription. It costs $19 once and lasts 14 days. It’s offered only…→ Refunds, renewals and cancellingCancel any time You can cancel whenever you like. You keep Xtensio Plus until the end of the period you’ve already paid…→ Student discountIf you’re a student, you get 50% off your first year on Xtensio Plus. How to get it Ask us in the…→ Update your payment detailsThe team owner can change the card used for your subscription. Open the menu under your initials at the top right and…→ What payment methods are accepted?Xtensio accepts all major credit cards. We don’t accept PayPal. For larger teams or a custom arrangement, we can issue an invoice…→ When are payments processed?Your subscription renews automatically on the same date each month or year, depending on how you pay. The Current Plan tab under…→ Why am I seeing an upgrade prompt?Xtensio shows an upgrade prompt when you try something your current plan doesn’t include. Nothing you’ve made is lost or locked. The…→