Delete your account
Account deletion is handled by our team, so nothing is removed by accident. Ask us in the chat or by email and we’ll permanently delete your account and everything in it within 48 hours: your deliverables, project workspaces, images and Brand Kit. This can’t be undone.
How to ask for deletion
- Open the chat (the speech bubble at the bottom right of the Xtensio app), or email help@xtensio.com from the email address you use to sign in to Xtensio.
- Say that you’d like your account and data deleted, and give the email address you sign in with.
- If you have more than one Xtensio account, list every email address in the same message so we can remove them all at once.
We delete the account within 48 hours and confirm once it’s done.
You’ll find the same instruction inside the app. Open the menu under your initials at the top right and choose Account Settings.
At the bottom of the Settings panel, a note explains how to delete your account and data.
Before you ask us to delete it
- Cancel any paid plan first, so you’re not charged again. See Cancel paid subscription.
- Download anything you want to keep. Export PDFs or images of your deliverables. See Export a PDF or PNG.
- Links you’ve shared will stop working, and guests you invited will lose access.
Just want fewer emails?
You don’t need to delete your account for that. Open the menu under your initials and choose Manage Email Notifications, or use the unsubscribe link at the bottom of any email from us.
Cancelling isn’t deleting
Cancelling a paid plan does not delete your account. Your team moves to the Free plan and your work is kept. If you want everything removed, ask us to delete the account as described above.
Related: Cancel paid subscription · Update email address · Reset account password