Reset account password

Update your password via ‘account settings’ or have a link sent to your inbox if you’ve forgotten your old one.
You can update your password on the account settings tab under your profile menu. If you’ve forgotten your password and can’t login to your account, you can also select the ‘forgot password’ option on the sign-in page.

On the account settings pop-up:

  • Select the ‘change password’ tab at the top.
  • Type in your current password and new password and then click save.

If you’ve forgotten your password and cannot login. Go to the sign-in page and select the “Forgot password” link at the bottom of the sign-in pop-up. An email will be sent to the address on your account with the password reset link.

Update account email and password

Learn more about managing account settings here.

You can also check out these other help articles to learn about working with folios:

Or check out these articles to learn more about getting started in Xtensio:

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FAQs

No. Credits can be purchased as a one-time purchase. Your account will remain on the free plan and your credits will never expire from your account.

Find Xtensio’s terms of service and our privacy policy on our website.
We offer bulk licensing discounts for qualifying non-profits and NGOs.

We offer 50% off the Business plan for non-profits and NGOs. Fill out our nonprofit application to get started.

On all Xtensio plans, you can invite as many people as you’d like to collaborate on any of your folios. You can learn more about collaboration here and team user roles here.

We do! We offer licensing options for classrooms, departments, and institutions. See our Education page for more info and fill out our EDU application.

Revision history backs up your work as you’re editing and allows you to revert to old versions of your folios.
Xtensio automatically saves your work as you complete a folio. You can view or revert to previously saved versions of your folio. Learn more.

We do not currently have trials. Schedule a demo to learn more.

Xtensio for Business is live! You can schedule a 30-minute demo with us to learn more about how the plan can benefit your team.

Yes. All Xtensio plans include 128 bit SSL encryption and backups to ensure your data is secure. You can make shared folio links private on premium plans. Here’s more on the range of sharing options on Xtensio, from completely private to public.

No. You can try all of our free templates with any of your plans. The limitations are only on your active folios.
Xtensio branding appears on all shared versions of your folios on the Free plan.

For Free accounts, Xtensio’s logo appears on exports, as well as publicly shared links to your work (footer, canvases, preview mode, presentation mode…) On Paid accounts, the Xtensio logo is removed from your folios.

A folio is an active project on your dashboard. When you save a template, this becomes an active folio.

A folio is your personal copy made from a template. It’s a live page you can edit, collaborate on and share. Here’s more on Making a Folio.

Yes, the free plan is really free. You will never be asked to provide credit card information for Xtensio’s free account.
If you’d like to stay on the free plan and create more than two folios, you can always delete/archive a folio to make room for a new one.