How can we help you?

You can request to remove your account and all of your data from the system, as compliant with GDPR. Open the profile menu at the top right of any page in the app. Select “Account settings” and then click “delete my account and data”. You can also reach out to us via the chat box […]

If you need to change ownership of your account to another user, or if you have a new email address, you can update the email address connected to your Xtensio account at any time. Open the “account settings” pop-up. Select the “email address” tab at the top. Type in your updated email address and click […]

You can update your password on the account settings tab under your profile menu. If you’ve forgotten your password and can’t log in to your account, you can also select the “forgot password” option on the sign-in page. From your account settings pop-up: Select the “change password” tab at the top. Type in your current […]

Paid plans can be canceled at any time. To cancel a paid subscription: Open the “Billing” tab under your profile menu at the top right of any page in the app. You can also go directly to app.xtensio.com/#billing On the billing pop-up, the cancellation option is at the bottom left. Click “Cancel plan.” There are […]

Yes. You can upgrade, downgrade, switch between monthly or yearly options. To make changes to your plan: Go to your profile menu with your initials in it on the top right corner of your dashboard and select “Billing”. On the billing pop-up, click “Change plan”. You can choose your plan. To cancel a paid subscription […]

Xtensio is a subscription-based service. Your payment will be processed on the same date every period (monthly or yearly). You can check the “Billing” tab under your profile menu to see when your subscription renews.

Team owners and admins can add new fonts from Google, the system or Xtensio’s pre-set fonts. Full Access users can also upload custom font files. Choose fonts that your team regularly uses when creating brand deliverables. These could be your organization’s fonts or you can add the most popular fonts you use when creating client […]

Team owners and admins can manually add colors, pick colors from a website URL or upload a color swatch to match your Style Guide to your organization’s, or your client’s, branding guidelines. The custom color palette can include up to 27 colors. Add to Xtensio’s existing color palette, replace it with your own or add […]

Keep in mind you must be the team owner or a team admin to access the team settings. To update the team logo: Select the “team settings” link under the profile menu at the top right of any page in the app. On the pop-up that appears, click the “change logo” to upload the image […]

Xtensio is the easiest way for teams to create, share, and manage all of their business documents. You can create stunning pitches, sales sheets, reports, case studies, agendas, and more, with no design experience. You can add images, videos, tables, buttons, and other interactive modules to your folios. Drag and drop, resize, change backgrounds, colors. […]

You can create any sort of business content you need – one-pagers, fact sheets, pitches and proposals, press releases, employee handbooks, reports, strategy canvases, landing pages, and more. Check out our library of instructional templates and editable examples. Take the tour! How do I create a folio? Sharing, presenting, exporting Collaborating with your team on […]

A folio is your personal copy made from a template. It’s a live page you can edit, collaborate on, and share. Instructional templates guide you in creating a variety of business content