Account Settings

Signing in to XtensioSign in at app.xtensio.com. Once you’re in, you’re taken to your team’s dashboard at your Team URL. Sign in with Google or…→ Delete your accountAccount deletion is handled by our team, so nothing is removed by accident. Ask us in the chat or by email and…→ Update your email addressYou can change the email address on your Xtensio account at any time. After the change, you sign in with the new…→ Reset or change your passwordForgot your password Go to the Xtensio sign-in page. Choose Forgot password? below the sign-in form. Enter the email address you signed…→

Student discountIf you’re a student, you get 50% off your first year on Xtensio Plus. How to get it Ask us in the…→ Project PassProject Pass removes Xtensio branding for one project, without a subscription. It costs $19 once and lasts 14 days. It’s offered only…→ Refunds, renewals and cancellingCancel any time You can cancel whenever you like. You keep Xtensio Plus until the end of the period you’ve already paid…→ I’m being charged but can’t find the account, or cancelling didn’t workMost of the time this happens because the charge belongs to a different Xtensio account from the one you’re looking at. Common…→ Why am I seeing an upgrade prompt?Xtensio shows an upgrade prompt when you try something your current plan doesn’t include. Nothing you’ve made is lost or locked. The…→ Add or remove people on Xtensio PlusXtensio Plus is priced per person: $12 a month each, or $10 a month each billed yearly. A Plus team can have…→ Downgrading, and if you’re on an older planWhat happens when you go back to Free Nothing is deleted. Your deliverables stay in your account and your Brand Kit is…→ Free vs Xtensio PlusXtensio has two plans. Free is free for as long as you want it. Xtensio Plus puts your brand on everything you…→ Cancel your paid subscriptionYou can cancel at any time. You keep your paid features until the end of the period you’ve already paid for, then…→ Change your planYou can upgrade, switch between monthly and yearly billing, or move back to Free at any time. Open the menu under your…→ When are payments processed?Your subscription renews automatically on the same date each month or year, depending on how you pay. The Current Plan tab under…→ What payment methods are accepted?Xtensio accepts all major credit cards. We don’t accept PayPal. For larger teams or a custom arrangement, we can issue an invoice…→ Is my payment secure?Yes. Payments are processed by Stripe, and your card details are encrypted. Xtensio never stores your full card number: the billing panel…→ Invoices, receipts and company tax detailsEvery payment is listed in your billing history, and you can add your company’s details so they appear on your receipts. See…→ Update your payment detailsThe team owner can change the card used for your subscription. Open the menu under your initials at the top right and…→

Your Team URLEvery Xtensio team has its own web address, for example yourcompany.xtensio.com. This is your Team URL. Your dashboard, and the deliverables and…→ Guests: invite clients without paying for seatsA guest is someone outside your team, usually a client, who you bring into specific work to review or edit it. Guests…→ Brand Kit fontsChoose the fonts your team uses for headings and body text. Open Brand Kit in the navigation at the top of your…→ Brand Kit coloursSet the colours your team picks from in every deliverable. Open Brand Kit in the navigation at the top of your dashboard,…→ Change your team logoYour team logo appears at the top left of every page in Xtensio for everyone on your team, on every plan. The…→ Change your team nameYour team name appears across Xtensio and in the emails your team members and guests receive. The team owner or a team…→ Switch between teamsIf you belong to more than one Xtensio team, for example your own and a client’s, you can move between them without…→ Set up your Brand KitYour Brand Kit holds your team’s colours, fonts and logo, and applies them to every new deliverable. It’s available on every plan.…→ Team user rolesEveryone on an Xtensio team has one of four roles. Team Owner: created the team. Manages billing, people, Teamspace Settings and the…→ Manage team members and guestsThe team owner and team admins can invite people, change their role and remove them. Invite someone Open the menu under your…→

What is Xtensio?Xtensio is where you build client-ready deliverables, such as proposals, one-pagers, fact sheets, reports, personas and pitch decks, without a designer. Start…→ What can I create with Xtensio?Client-facing business documents of almost any kind: proposals, one-pagers, fact sheets, case studies, capability statements, reports, user personas, pitch decks, strategy canvases…→ What is the difference between a deliverable and a template?A template is a starting point. A deliverable is your own copy, which you edit, collaborate on and share. When you choose…→ How do I share my work?Send a live link, export a PDF or image, present full screen, embed it on your website, publish it at your own…→ Can I invite my team to collaborate?Yes. Every plan includes real-time collaboration. The Free plan is for 1 person and 1 guest. Xtensio Plus covers up to 5…→ How is Xtensio different from PowerPoint, Illustrator or Word?Xtensio works like a web page builder, so you drag in content and it lays itself out, with no design skills needed.…→ What is a deliverable?A deliverable (sometimes called a folio) is one document you build in Xtensio, such as a proposal, a report or a one-pager.…→ Is my data private and secure?Yes. Xtensio uses encrypted connections (SSL) and backs up your data. You decide who sees each deliverable. A deliverable can be private…→ Can I change or cancel my plan at any time?Yes. You can upgrade, switch between monthly and yearly, or cancel at any time from Billing in the menu under your initials.…→